2 Best Business Phone Services for Small Business

Are you looking for the best business phone service for your WordPress website? Adding phone services will help you manage customer calls efficiently. In this article, we have carefully selected some of the best business phone services that you can use with your WordPress site.

Why and when do you need business phone service?

You can usually add a landline or mobile phone number to your WordPress site and use it to receive calls from customers. However, your phone number doesn’t sound like an expert and you can’t communicate effectively.

With the right business phone service, you can:

You can easily keep track of talk times, standby times, wait times and overall usage.
Most business phone services come with call forwarding, caller ID, call waiting, call forwarding, call recording, and more.
Share a company’s phone number between multiple users at the same time (auto answer feature allows you to route a call to the first available person)
You can make and receive calls using your desk phone system, cordless phone, mobile phone, or computer.
You can easily add new employees without contacting an IT technician.
Business phone systems transmit voice over the Internet (VoIP system). This means that you can carry your local or toll-free numbers with you wherever you go. All you need is a high speed internet connection.
If you run an online store or a small business website, adding a professional phone service can help you grow your business. You can use it to build better customer relationships with professional sales and phone support.

However, let’s take a look at the best business phone services available on your WordPress site.

1. Nextiva

Nextiva is the best business phone service in terms of functionality and ease of use. It offers a rich feature set with quick setup and reasonable price. It comes with a simple web-based admin panel that makes it easy for small business owners to manage their Unified Communications platform like a pro.

Nextiva’s VOIP phone services for small and medium-sized businesses include advanced call routing, unlimited free local calls, and voicemail to email, text, Internet fax and text messaging.

It also takes advantage of free local or toll-free numbers, free number portability, and all standard call management features such as caller ID, call forwarding, routing, custom greeting, and advanced IVR (Interactive Voice Response) systems. I can do that. As a platform, Nextiva also offers other powerful features including CRM, live chat, online surveys, call analysis, and other solutions that work well with business phone systems.

The quality of their phones is excellent, VoIP solutions offer 99.999% uptime, and the customer service staff is always helpful.

Nextiva Business Phone service starts at $18.95 per user for the Essentials plan, per month. Adding users will reduce the price. You can also create a prepaid account to save more money.

Note: I am using WP Beginner’s Nextiva as a business phone service. In our experience, Nextiva is the best small business phone system on the market, both in terms of functionality and pricing.

As a small business, our favorite feature is the ability to add a mobile business line with Nextiva. This allows our team to receive incoming calls from the office or even when working remotely, without the need to share a personal mobile phone number. Nextiva app works on both iPhone (iOS) and Google (Android) smartphones.

It also offers text messaging and video conferencing, so teams can easily communicate with customers using their preferred business communication channels.

However, if your business needs a desktop phone system that works with your existing device, Nextiva will provide it as well. Call centers and businesses often use Nextiva to migrate Avaya’s private branch exchanges (PBX systems) to powerful cloud telephone systems with SIP lines.

Nextiva is the official phone provider for top universities like Stanford, UCLA, and the University of Southern California, as well as top brands like Taco Bell and Conan O’Brian.

Expert Review: Nextiva believes it is the best comprehensive business phone service for small businesses with affordable enterprise-wide plans.

2. RingCentral

RingCentral is another business phone service that is popular with businesses of all sizes. This offers one of the most feature-rich small business phone systems on the market.

Their business phone platform has all the standards you need, including unlimited calling, call forwarding, caller ID, call waiting and forwarding, single line sharing with multiple mobile devices and users, SMS messaging, visual voice email, and more. . included.

Apart from that, it also comes with video conferencing with screen sharing, team messaging, 1000 times free talk, and integration with Gsuite, Dropbox, and Micros. Often, other services. It comes with cloud-based management capabilities, which makes it very easy to set up and manage calls.

The Essentials plan starts at $19.99 per user, per month (an annual bill) and can add up to 10 users. Other plans are offered with different prices and features.

You can also pay extra to get a unique number for your business that will allow you to have an attractive and memorable business phone number.

RingCentral is the perfect phone solution for both physical offices looking to replace landlines and offices moving into virtual offices.

Works with phone system if compatible. Alternatively, you can Virtual phone system use via RingCentral desktop and mobile app that works on all smartphones (iOS and Android).

RingCentral is one of the most popular commercial VOIP platforms, so it has a great guide to application integration.

This enables automatic deployment, real-time analysis, voice call recording service, sales call insights from Chorus.ai, integration with call center software, contact help desk software, support, and other services for many other add-ons. I can do that. You can have a complete customer contact center.

Expert Review: RingCentral is confident that it is an excellent business VOIP solution for small and medium-sized businesses.