Benefits of a Virtual Phone System for Businesses and Remote Employees

As companies continue to look for ways to reduce business costs and increase productivity, many will start hiring remote workers for departments such as sales and customer service. Even before the current COVID-19 pandemic in the United States, the number of teleworkers had increased by 91% in the last 10 years, and this number is expected to increase dramatically as more companies respond to the current situation with the telecommuting environment. Fortunately, telecommuting communication technologies are available, easy to use, and inexpensive.

There are many benefits to enabling telecommuting, such as eliminating the need to travel, a more flexible work schedule, fewer disruptions, and lower costs for businesses and employees.

To use effective telecommuting, companies need to take advantage of cloud-based virtual phone systems. With advanced virtual phone solutions, telecommuters can work in the same way as in the office.

The virtual phone system allows teleworkers to distinguish work calls from personal calls by adding the business area and all the features of a business phone to a personal smartphone. Teleworkers can enable professional greetings and menu-based business phone features on their personal smartphones. It also allows companies to separate the costs of their business from the personal lines of teleworkers and avoid the additional cost of employees ’personal phone bills.

A modern virtual phone system offers features such as auto-answer, call routing, professional greetings, interactive voice answering, call forwarding, voice to email, and many other important features that allow telecommuters to improve their productivity while maintaining professionalism.

Here are some of the key benefits of using a virtual phone system for remote businesses and employees.

Increase labor mobility

Virtual telephone systems allow teleworkers to work as if in an office environment. Routing existing company phone numbers to remote workers ’personal smartphones ensures that business can be conducted anywhere and important calls are missed.

Cloud-based virtual phone systems remove communication barriers on-site and from remote workers because they have a single phone system that is available to all users in the organization, regardless of location. When teleworkers leave their home or remote office, they have access to the company’s phone system through a mobile app to make and receive calls and use voicemail messages on the go.

Increase employee productivity

Virtual telephone systems can increase mobility by increasing the productivity of teleworkers. Teleworkers can enjoy the same benefits as on-site employees with virtual auto attendants to greet callers, as well as call forwarding, voice mail, and many other features.

Each teleworker can be assigned their own phone number extension to make it easier for them to reach them without having to remember their personal cell phone number. Teleworkers can quickly connect with on-site employees through extensions as if they were in the same building without losing sound quality.

Virtual phone systems allow companies to quickly recruit new telecommuters, as new phone extensions can be easily added in minutes, allowing new telecommuters to quickly get up and work with their personal smartphones with customized extensions, greetings, and call forwarding.

Reduce business costs

Cloud-based virtual phone systems reduce business costs. They eliminate the need to purchase multiple phone / landline numbers and simplify the billing process by eliminating the need to use multiple phone bills. Second, it reduces long-distance call costs so that companies can hire more telecommuters and eliminates the additional relocation costs associated with hiring on-site workers.

Virtual phone systems also reduce the cost of a customer service call center because companies can hire more remote support agents than they can get everything themselves. IT costs can also be reduced because virtual telephone systems are easier and faster to deploy and support than traditional landline telephone systems.


As more and more companies begin to expand and hire telecommuters, leveraging a cloud-based virtual phone system will enable both remote and local employees to collaborate.