Office Phone Systems Vs Cloud Phone Systems – Which Ones Are Right for Your Business?
Small business phone service providers have come a long way in just a few short years. It used to be that you had to have a brick and mortar business in order to even think about having access to one of these incredible services that are available today. Now, the possibilities are endless. The question remains though, what exactly makes small business phone service so great?
One of the things that small businesses can count on when they make the decision to use a small business phone line is the fact that they will receive excellent customer support twenty-four hours a day, seven days a week. Many small businesses feel that they cannot afford this kind of level of customer support but the fact is that it is completely affordable. These phone line companies understand that their success is tied to providing excellent customer service twenty-four hours a day, seven days a week.
Another thing that small businesses can count on is the fact that these kinds of services are completely wireless. Most companies need their customers to be able to place orders, questions and other such requests without having to sit down and use a keyboard and mouse. This is extremely important for people who are trying to operate from home as well as people who work from other locations. No matter where you are, you can place business phone solutions calls to your customer service department without having to worry about using additional hardware or wires. This is something that not all companies have been able to do in the past.
Yet another thing that small business phone service providers are able to provide is internet protocol (IP) managed PBX solutions. An IP PBX is a telephone system that allows customers to use internet protocol as their method of communication. This has a tremendous benefit in that customers are always able to reach someone by typing in the phone number rather than having to dial a number. It is also incredibly easy for customers to place calls through an IP system. All that is needed is a computer with an internet connection.
There is also a third category of providers that small business phones can be placed through. This particular service is referred to as virtual. As the name suggests, virtual PBX offers telephone features that are no different than those offered through traditional landline systems. This includes voice mail waiting signal, three way call transfers and so on. The only real difference is that the customer does not need to have a traditional landline number in order to place calls through a virtual system.
So which one should you choose when it comes to internet protocol (IP) managed small business phone system? Many people believe that they are much better off with a traditional telephone system because of the quality of the calls that they receive. This is simply not true. When you place business calls through an IP system, you are going to get much better sound quality than you would with a traditional phone. Of course, with any type of telephone, you want to be able to speak to the person who is on the other end of the line. However, through an IP system, you will be able to use VoIP as well and still hear the other party properly.
Another thing that you need to know about these two different providers is that they differ greatly in terms of pricing. While both office phone systems offer basic calling plans, virtual phone lines and cloud phone systems are much more expensive. In some cases, this is simply because the providers have much less to offer. In other cases, this simply reflects the differences between how they deliver the service.
When it comes down to it, the choice between an office phone system and a virtual PBX service really depends on what you need. If your company has a lot of international traffic and you require the ability to place calls to multiple countries, an office phone system might be the right choice for you. However, if your business consists of simply a few local residents, then a cloud-based service may be the way to go. If you take the time to learn about the offerings from each provider, you should be able to make an informed decision regarding which service is right for your business.